🔧1-Year Warranty ♻30-Day Return 🚛 Free shipping in US

SMLRO M5 Fat-tire Folding Mountain Adult Electric Bike | with Front Basket

$1,050.00 USD
Type: Ebike
Color - Black
Configuration
Low stock - 5 in stock, ready to ship
  • Foldable & Convenient Design:Features a 6061 aluminum alloy foldable frame with a step-thru design, making it easy to store, transport, and perfect for urban commuting or traveling.
  • Dual Riding Modes & Human-Powered Option: With pure electric and electric assist modes, riders can effortlessly cruise at their preferred pace. Additionally, the option for pure human riding allows for exercise and flexibility in riding styles.
  • Long-Lasting & Removable Battery:The 48V 13Ah lithium-ion battery provides ample power for extended rides. Plus, its removable feature allows for convenient charging options.
  • Impressive Range in Both Modes: Offers a substantial range of 40 km in pure electric mode and 60 km in pedal-assist mode, ensuring you can confidently take on your daily commutes or leisure rides.
  • Powerful & Intelligent Motor:The rear drive 48V 250W high-speed brushless hub motor provides efficient and reliable power, delivering a maximum speed of 25 km/h. Additionally, the intelligent sine wave controller enhances motor performance and efficiency.
  • Comfort and Safety Features: Enjoy a comfortable ride with soft rubber grips, a body geometry comfortable sponge saddle, and a suspension fork with lock for smooth rides on various terrains. The integrated LED headlight, e-horn, and taillight ensure visibility and safety, even during nighttime rides.
  • Versatile 7-Speed Gears & Shimano Shifter Levers:The 7-speed gears and Shimano shifter levers offer smooth and precise gear changes, enabling riders to conquer inclines and varied terrain effortlessly.
  • Practical Accessories: Equipped with a phone holder featuring a USB charging port, a rear rack, basket, rearview mirrors, tools, and full coverage fenders, our e-bike caters to your convenience and practical needs.
  • Easy to Assemble: This e-bike comes 85% pre-assembled. A video guide is available in the product page. Comes with a rear rack and mudguards
  • Professional Customer Service: 1-year warranty for battery, charger, motor and controller. If you run into any trouble with our bikes, pls contact us, we’ll reply your message within 24 hours. Pls keep the original bike box for 30 days for possible returns

If you have any questions about the delivery address or shipping cost, please feel free to contact us:

📮 support@smlrobicycle.com
📮 smlroebikeofficial@gmail.com

 

United States:  

  • Shipping Time: 7-15 days
  • Transportation Method: Sea or Rail
  • Shipping Cost: Free Shipping (includes freight, customs duties, and VAT)
  • Additional Information: In-stock models in the US ship from our warehouses with an estimated delivery time of 7 days.

Canada/Mexico:
  • Shipping Time: 45-60 days
  • Transportation Method: Sea or Rail
  • Shipping Cost: $300 (excluding freight, customs duties, and VAT)

Europe (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden):
  • Shipping Time: 60-75 days
  • Transportation Method: Sea or Rail
  • Shipping Cost: $200 (excluding freight, customs duties, and VAT)
  • Additional Information: In-stock models in Europe ship directly from our warehouses with an estimated delivery time of 7 days.

Other European Countries (Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Cyprus, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Malta, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Réunion, San Marino, Serbia, Svalbard and Jan Mayen, Turkey, Ukraine):
  • Shipping Time: 60-75 days
  • Transportation Method: Sea or Rail
  • Shipping Cost: $200 (excluding freight, customs duties, and VAT)

United Kingdom/Japan/South Korea:
  • Shipping Time: 15-45 days (UK: 60-75 days)
  • Transportation Method: Sea or Rail
  • Shipping Cost: $200 (excluding freight, customs duties, and VAT)

Australia/New Zealand:
  • Shipping Time: 15-45 days
  • Transportation Method: Sea or Rail
  • Shipping Cost: $100 (excluding freight, customs duties, and VAT)

Other Asian Countries:
  • Shipping Time: 15-45 days
  • Transportation Method: Sea or Rail
  • Shipping Cost: $300 (excluding freight, customs duties, and VAT)

China/Taiwan/Hong Kong/Macau:
  • Shipping Time: 7-15 days
  • Transportation Method: Air
  • Shipping Cost: Free Shipping (includes freight, customs duties, and VAT)

Norway/Switzerland:
  • Shipping Time: 15-45 days
  • Transportation Method: Sea or Rail
  • Shipping Cost: $600 (excluding freight, customs duties, and VAT)

Additional Information:
  • Customized Products: For customized orders, delivery time is generally 15 to 20 days.
  • Shipping Times: Estimates may vary due to various factors, and we'll provide tracking information for customers.
  • Customer Support: For any questions or assistance, contact our customer support team at support@smlrobicycle.com.

30-Day Return & Refund Policy

30-Day Return Policy:

  • Request a return within 30 days of receiving your item.
  • Keep the original packaging and eBike for 30 days for possible returns.
  • If you need a return address, please contact us. We will provide different return and exchange addresses according to different places:

    📮 support@smlrobicycle.com
    📮 smlroebikeofficial@gmail.com

 

Documentation for Returns/Exchanges:

  • When requesting a return or exchange, attach photos or videos of the product and its packaging to the email.
  • Additional repair fees may apply for significant damage found upon inspection.

 

Return Shipping Insurance and Confirmation Service:

  • Insure the product for its purchase price when initiating a return.
  • Provide signature confirmation services for items valued over $100.
  • For items over $35, use a traceable shipping method; for items below $35, utilize UPSP sign-off confirmation services.
  • These measures aim to safeguard the return process and provide transparency.

 

Responsibility for Shipping Costs:

  • Shipping costs for returns due to damages or issues are the responsibility of SMLRO.
  • For non-quality-related returns, the buyer must cover return shipping costs.
  • Once the return application is successful, we will charge a restocking fee according to the situation.

 

The following are the restocking fee standards: 
    Restocking Fee Different Situations
      5%  - Uninstalled, in brand new condition
    10% - Installed but not ridden
    15% - Ridden but without significant scratches
    20%  - Ridden with minor scratches
    50% - Ridden, repaired, with substantial damage or heavy scratches

     

    Please inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately at support@smlrobicycle.com. To help us evaluate the issue, please provide videos and pictures and keep the original packaging. If it is determined that the products are broken, we will provide replacement or return at no cost in 30-day Return Policy.

    Once your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that we do not accept items returned without prior approval.

     

    Damages and Issues:

    Upon receiving your eBike, please inspect it for any visible damage or defects. If you encounter any issues, follow these steps:

     

    1. Contact Us: Notify our Customer Support Team at [support@smlrobicycle.com] immediately if your eBike arrives damaged, defective, or with any issues.And please keep the original packaging and Ebike for 30 days for possible returns.
    2. Provide Details:Please provide detailed information about the problem, and if possible, include photographs. This will assist us in quickly addressing the matter.
    3. Resolution:We will work to resolve the issue, which may include:
    • Replacing damaged or defective parts.
    • Arranging repairs by authorized technicians.
    • Replacing the entire eBike if necessary.
    1. Timely Reporting:Report damages or issues within [30] days of receiving your eBike for efficient resolution.
    2. Warranty Coverage: Some issues may be covered by the manufacturer's warranty, and we will assist you in processing warranty claims.
    3. Customer Responsibility:Please refrain from attempting unauthorized repairs or modifications. Keep original packaging and documentation for potential resolution needs.

     

    Exceptions / Non-Returnable Items:
    1. Normal Wear and Tear: Regular wear and tear, such as minor scuffs or scratches, that occur through normal use during the warranty period are generally not covered for return.
    2. Damage Due to Misuse: Any damage to the eBike resulting from misuse, abuse, neglect, or accidents may not be eligible for warranty returns.
    3. Unauthorized Modifications: If you make unauthorized modifications or alterations to the eBike, it may void the warranty, making any resulting issues non-returnable.
    4. Failure to Follow Maintenance Guidelines: Failure to adhere to recommended maintenance and care guidelines provided in the manufacturer's manual can lead to non-returnable warranty claims.
    5. Exceeding Weight Limits: If the eBike is used by individuals whose weight exceeds the manufacturer's specified weight limit, any damage or issues arising from this may not be covered.
    6. Environmental Factors: Damage caused by exposure to extreme weather conditions, water, or other environmental factors may not be eligible for warranty returns.
    7. Improper Storage:If the eBike is not stored according to the manufacturer's recommendations and incurs damage as a result, it may not be returnable under warranty.
    8. Battery Degradation:Over time, lithium-ion batteries in eBikes naturally experience some capacity loss. Unless the battery falls below a certain threshold specified in the warranty, this gradual degradation is typically not covered.
    9. Non-OEM Components: Using non-original equipment manufacturer (OEM) components or accessories that are not approved by the manufacturer can lead to non-returnable warranty claims.
    10. Expired Warranty:Attempting to return the eBike for warranty service after the warranty period has expired will usually result in a non-returnable claim.
    11. Gift Cards:Please note that we do not accept returns for the gift cards.

     

     

    Exchanges

    If you wish to exchange an item, the quickest way to ensure you get the desired product is to return the original item once your return is accepted. Afterward, you can make a separate purchase for the new item.

     

    Replacement Ineligibility:
    1. Customized eBikes: Any eBike that has been custom-built or modified to your specific requirements or preferences may not be eligible for replacement. We advise customers to carefully consider their customizations before proceeding.
    2. Used eBike Batteries: Once an eBike battery has been used or installed, it is typically considered non-replaceable due to safety and regulatory reasons. It is crucial to handle and maintain eBike batteries with care.
    3. Damaged or Altered Frames: eBike frames that have been visibly damaged or altered may not be accepted for replacements. Such alterations can compromise the safety and structural integrity of the eBike.
    4. Consumable Parts: Parts categorized as consumable, such as brake pads, tires, tubes, and chains, are often non-replaceable once they have been used or installed. Regular maintenance of these parts is recommended.
    5. Software and Firmware: eBike software or firmware updates, once downloaded or installed, are typically non-replaceable due to their digital nature. Ensure that software updates are compatible with your eBike before installation.
    6. Hazardous Materials: Any eBike accessories or components containing hazardous materials, such as certain types of lithium-ion batteries or chemicals, may not be replaceable. Handling these materials safely is essential.
    7. Damaged or Soiled Seats and Cushions: Seats and cushions that exhibit visible damage or signs of use, including stains or soiling, may not be eligible for replacement. Proper care is essential to maintain their condition.
    8. Personalized Accessories: Accessories or add-ons that have been personalized or custom-engraved with specific names, logos, or designs may not be replaceable. Please review customizations carefully before ordering.
    9. Scratched or Damaged Paintwork: eBikes with significant scratches or paint damage, affecting their aesthetics, may be non-replaceable. Take care to protect the finish of your eBike.
    10. Missing Components: If essential components or parts of the eBike are missing or have been removed, replacement may not be possible unless those components are replaced. It is essential to retain all original components.

     

     

    Refunds

    We aim for your complete satisfaction with your eBike purchase. If you need a refund, please follow our refund policy:

     

    Requirements for Full Refund:

    • Please note that if a purchase has been made on our website and the item has not yet been shipped, you can contact our customer service [support@smlrobicycle.com] for a full refund. In such cases, we will not charge a restocking fee.

     

    Requirements for Partial Refund:

    • Customized or personalized items cannot be returned for a return & refund.
    • Please note that in cases where returns are initiated after receiving the item, accurate pictures or videos depicting the current condition of the product must be provided. If the product is found to have more significant damage upon inspection, additional repair fees may be applied.
    • In instances of returns initiated after receiving the item, a restocking fee will be assessed based on the product's current condition.
    • The following are the  restocking fee charging standards: 
    Restocking Fee Different Situations
      5%  - Uninstalled, in brand new condition
    10% - Installed but not ridden
    15% - Ridden but without significant scratches
    20%  - Ridden with minor scratches
    50% - Ridden, repaired, with substantial damage or heavy scratches

     

       

      How to Request a Refund:

      • Contact our Customer Support Team at [support@smlrobicycle.com] with your order number and a brief explanation of the reason for the refund.

       

      Return Shipping:

      • You are responsible for return shipping costs.
      • We recommend using trackable and insured shipping methods.

       

      Refund Process:

      • After inspecting the returned eBike, we'll notify you of the refund status.
      • If approved, the refund will be processed to your original payment method.If you require a refund to be issued to an account other than the original payment method, please promptly communicate this request to us. We will work with you to update the refund account information accordingly.
      • Keep in mind that it may take some time for your bank or credit card company to process and post the refund.

       

      Non-Refundable Items:

      • We do not offer refunds for customized eBikes, used eBike batteries, consumable parts, software or firmware updates, hazardous materials, or damaged/altered items.

       

      Questions and Assistance:

      • Contact our Customer Support Team [support@smlrobicycle.com] for any refund & return - related questions or assistance.

       

       

      Customer Reviews

      Based on 3 reviews
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      C
      Caspar
      Great quality bike for the money.

      My bike arrived today beautifully packaged. Great instructions and tools to put it all together. Take a quick ride, this thing is fast. Everything is working perfectly so far, the battery and motor are great, I will update if anything changes. The seller seems very willing to help and cares about the quality of the product. Recommend buying this bike from them.

      G
      Gwendolyn
      The M5 looks small and has a great price.

      I am very excited and very happy with this bike and I recommend it to everyone, great service from the seller, the bike was well packaged and the shipping was fast.

      Y
      Yammy Frank
      Worth the price

      The M5 is suitable for commuting. It is small and does not take up a lot of space. Its screen is very clear and you can see the condition of the vehicle at a glance. The price is right. I think this electric bicycle is worth recommending.